Hydro Vault Privacy Policy

Last Updated: August 22, 2026

Introduction

Hydro Vault is a pool service management application designed to help pool service businesses, managers, and technicians manage customers, pools, schedules, service records, water chemistry, chemicals, photos, notes, reports, routes, and other business-related information.

1. Information We Collect

Account information
Name and email address
Business/company information
Customer information entered by authorized users
Pool and service information
Water chemistry readings
Chemical usage records
Service notes
Before and after photos
Equipment photos
Uploaded videos or files when supported
Technician and service activity
Scheduling and route information
Device and technical information necessary for application functionality
Customer information entered into Hydro Vault belongs to and is managed by the applicable business account.

2. Camera, Photos and Media

Hydro Vault may request access to the device camera, photos, or media when a user chooses to take or upload service photos, equipment photos, before-and-after photos, videos, or other service documentation, and that these permissions are used only to provide requested app functionality.

3. Location and Route Features

If location or route-management features are enabled, location information may be used to support routing, navigation, service locations, technician workflow, or related functionality, without claiming continuous precise tracking.

4. How Information Is Used

Provide and operate Hydro Vault
Manage pool service operations
Maintain service history
Generate service reports
Track water chemistry and chemical usage
Manage customers and technicians
Manage schedules and routes
Upload and display service documentation
Improve reliability and functionality
Provide customer support
Protect accounts and prevent unauthorized use
Comply with applicable legal requirements

5. AI Features

Hydro Vault may provide AI-assisted features designed to help users obtain information, guidance, summaries, or assistance within the application, and that users should review AI-generated information before relying on it.

6. Push Notifications

Hydro Vault may send notifications related to schedules, services, account activity, business operations, reminders, or other relevant app activity if the user enables notifications, and that users can manage notification permissions through device settings.

7. Payments and Subscriptions

Hydro Vault may offer paid plans or subscriptions, that payments may be processed by third-party payment providers, and that Hydro Vault does not necessarily store complete payment card information.

8. How Information May Be Shared

Information is not sold for advertising purposes, that information may be shared with service providers only when necessary to operate, host, secure, support, or provide features of Hydro Vault or when required by law, and that information belonging to one business account should not be intentionally exposed to unrelated business accounts.

9. Data Security

Reasonable administrative, technical, and organizational safeguards are used to protect information, but no internet-based service can guarantee absolute security.

10. Data Retention

Information may be retained for as long as necessary to provide Hydro Vault services, maintain legitimate business records, meet legal obligations, resolve disputes, and enforce agreements.

11. Data Deletion and Account Deletion

Users can request deletion of their Hydro Vault account and associated personal information. Some information may need to be retained where legally required or for legitimate security, accounting, fraud-prevention, or compliance purposes.

Request Account or Data Deletion

12. Children's Privacy

Hydro Vault is a professional/business application and is not intended for children under 13.

13. Third-Party Services

Hydro Vault may rely on third-party hosting, authentication, payment, notification, analytics, mapping, AI, or infrastructure providers where required to deliver application functionality, and that such providers may process information according to their own privacy policies.

14. User and Business Responsibilities

Businesses using Hydro Vault are responsible for ensuring they have appropriate authorization to enter customer information, service addresses, photographs, and other customer-related information into the platform.

15. Changes to This Privacy Policy

This Privacy Policy may be updated periodically and that the "Last Updated" date will be changed when revisions are made.

16. Contact Us

Company: Sunbeam Pool Technicians LLC
Product: Hydro Vault
Website: www.sunbeampooltechnicians.com
Privacy contact email: admin@sunbeampooltechnicians.com
Support email:admin@sunbeampooltechnicians.com

Hydro Vault is developed by Sunbeam Pool Technicians LLC.

Hydro Vault

Support

Data Deletion Request