HOW CAN WE HELP?

Get help with your Hydro Vault account, customers, technicians, pool service workflow, water chemistry, photos, reports, subscriptions, and more.

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Contact Support

Account & Login

Signing in
Password problems
Account access
Manager accounts
Technician accounts

Customers & Pools

Adding customers
Editing customers
Adding pools
Pool information
Customer history

Technicians & Scheduling

Adding technicians
Assigning technicians
Routes
Daily schedules
Service assignments

Service Workflow

Arriving at a service
Water chemistry
Adding chemicals
Photos & notes
Completing a service
Service history

Photos & Reports

Camera permissions
Taking service photos
Before-and-after photos
Uploading photos
Service reports
Report history

Billing & Subscriptions

Free and paid plans
Subscription questions
Billing issues
Upgrades
Cancellations

Create or access your Hydro Vault account.

Set up your business information.

New to Hydro Vault?

Get your pool service business up and running with Hydro Vault.

Hydro Vault Service Workflow

Hydro Vault guides technicians through a consistent service workflow designed to keep important pool-service information organized.

Frequently Asked Questions

How do I add a customer?

Add answer here describing the steps in Hydro Vault.

Troubleshooting

Can't Sign In?

Check email address
Check password
Check internet connection
Check app version

Water Chemistry Help

Hydro Vault helps organize water chemistry information such as pH, chlorine, total alkalinity, stabilizer/CYA, salt, and phosphates.

Important notice: Hydro Vault indicators should not replace accurate water testing, professional judgment, or chemical manufacturer instructions.

Account and Business Access

Troubleshooting

Can't Sign In?

Camera Not Working?

App Not Updating?

Information Not Syncing?

App Not Loading?

Check email address
Check password
Check internet connection
Check app version

Check camera permissions
Check photo permissions
Check device settings
Restart Hydro Vault

Check Google Play for updates
Check internet connection
Check available device storage

Verify internet connection
Reopen Hydro Vault
Allow synchronization to complete
Contact support if the problem continues

Check internet connection
Close and reopen Hydro Vault
Restart the device
Check for an available app update
Contact support if the issue continues

Water Chemistry Help

Hydro Vault helps organize water chemistry information such as pH, chlorine, total alkalinity, stabilizer/CYA, salt, and phosphates.

Important notice: Hydro Vault is a pool service management and informational tool. Chemistry information, Pool Health indicators, and AI-assisted information should not replace accurate water testing, professional judgment, chemical manufacturer instructions, or proper chemical safety procedures.